Cancellation & Refund Guidelines

At BrightFanCric, we are committed to offering a smooth and fair experience for all users. We understand that certain situations may require contest cancellations or user-initiated requests. This policy outlines how such scenarios are handled.

1. Contest Cancellation by Users
Before the Contest Starts:
– You may cancel your contest entry before the match begins by following the instructions on the contest page.
– Once cancelled, the entry will be removed, and any applicable credits may be restored to your account.

After the Contest Starts:
– After a contest has begun, cancellations are not allowed. The contest proceeds based on predefined rules and player performances.

2. Contest Cancellation by BrightFanCric
– Insufficient Participants: Contests that do not meet the minimum required participants may be cancelled. Affected users will be notified.
– Technical Issues: In the event of system errors or interruptions that affect fairness, BrightFanCric may cancel the contest.
– Policy Violations: Contests affected by breaches of our Fair Play Guidelines may be cancelled without restoration of participation status to the violating users.

3. Participation Refunds
Eligible Scenarios:
– Contest cancelled by BrightFanCric.
– Voluntary user cancellation before the contest begins.
– Verified platform or access-related errors.

Refund Method:
– Any applicable refunds or credits will be restored to the user’s BrightFanCric account balance for future use.

Non-Refundable Scenarios:
– Disqualification due to Fair Play violations.
– Actions or outcomes resulting from player performance.
– Requests made after the contest has started or finished.

4. Account Balance Policy
BrightFanCric may provide platform-specific credits as part of the experience. Users can use these credits to participate in contests where applicable. Withdrawal options are not offered, as the platform is intended for entertainment and engagement only.

5. Requesting Support
– To submit a cancellation or credit-related request, please contact our support team at [email protected].
– Include your account ID, contest details, and a brief explanation.
– Our team will respond within 24–48 hours. Further verification may be required.

6. Policy Updates
BrightFanCric reserves the right to modify this policy when necessary. Any updates will be posted here. Continued use of the platform implies acceptance of the latest version.

7. Contact Us
If you have any questions about this Cancellation & Refund Policy, please contact us at:
[email protected]